Dual Licensed Massage Therapist/Esthetician, Spa (PT/FT)

ReŃul Lounge & Spa LLC

Brian Head, Utah

Job Description

Rate of Pay: $16-26/hr

Esthetician

Performs professional facial and waxing services in a safe and professional manner and in accordance with ReŃul Lounge & Spa protocol and Utah Division of Professional Licensing requirements. Provide uncompromised attention to guest/member service. Must own a thorough knowledge of the skin, have excellent facial massage and extraction techniques, own excellent cleanliness and sanitation skills and be willing to train in ReŃul Lounge & Spa specific menu of spa treatments. Must own excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide skincare programs personalized to each of our guests. Must hold and keep a current Utah state license.

ESSENTIAL FUNCTIONS

• Performs facials and waxing services on guests using safe and professional techniques and in a safe, comfortable, and hygienic manner. Always ensuring clients comfort and discreet draping. Uphold all standards of sanitation and sterilization as directed by Utah Division of Professional Licensing requirements.

• Maintains an ample inventory of all products in treatment room necessary to perform all facials and waxing services

• Sanitize and clean working area after every service. Sanitize and clean working area at the end of the shift and prepare the room for next day or the next shift.

• Arrive on time for schedules shifts, greet guests promptly for their service, and perform the treatment within the appropriate time allotted for the service

• Offer flexibility with schedule of availability to meet the variable demand for facial and waxing services

• Maintain a professional appearance and demeanor. Follow ReŃul Lounge & Spa grooming standards at all times.

• Prepare treatment rooms to protocol. Perform prep work, professionally clean and restock treatment rooms and complete side work duties as assigned.

• Maintain a thorough knowledge of all treatments on the spa menu including indications, contraindications, and protocols. Possess a thorough knowledge of all professional products used including ingredients and contraindications. Actively promote spa and fitness offerings and retail products for homecare to guests.

• Properly care for equipment and report any maintenance concerns. Use the proper amount of product per the treatment protocol to assist with cost controls.

• Attend mandatory team meetings and trainings, attend all trainings

• Actively takes part in safety programs and abides by all injury reporting and safety behavior requirements

• Participates in and supports ReŃul Lounge & Spa efforts towards community service, sustainability, and environmental initiatives

• Communicate with management any and all occurrences involving staff or guests that require attention. Handle concerns professionally and courteously.

• Maintain a positive attitude and contribute toward a quality work environment

• Assist in all areas of the spa operation as requested by management

• Provide Spa services to guests in a timely, courteous and efficient manner including, but not limited to, skin care, hair removal, nail services (if licensed), body treatments, foot soaks/treatments, etc.

• Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided.

• Maintain an agreed upon minimum upsell percentage.

• Attend pre/post shift meetings

• Participate fully in maintaining backbar expenses

• Complete all necessary record-keeping tasks as they pertain to the operation of the Spa

• Participate in all advanced training

• Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.

• Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa.

• Ensure guest comfort and safety throughout the treatment.

• Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is always immaculate (tables draped, counters and products clean).

• Perform monthly and quarterly deep-clean responsibilities.

• Assist with cleanliness of all spa areas including all locker rooms.

• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.

• Assist in any other function as requested by Spa Director, Spa Manager, or Assistant Spa Manager as it pertains to the spa, lounge, retail area, or other spa areas.

Requirements:

QUALIFICATIONS

Required

• Utah Division of Professional Licensing

• Communicates clearly in English with guests, staff, and vendors to their understanding

• Excellent eye for detail, ability to multi-task and work in a fast-paced environment

• All applicants must complete a hands-on practical as part of the interview process

• Available to work holidays, mornings, evenings and weekends

• Minimum 3 years of experience in facials and body waxing

• High school or equivalent education or Higher

• Ability to communicate clearly and speak, read, write and understand English

• 2+ years' experience as an Esthetician in a stand-alone spa or hotel spa environment or equivalent experience. Less experience is acceptable with demonstration of advanced training.

Massage Therapist

Expectations

• Clear communicators who can effectively identify and listen to each client's needs, set clear expectations, design a customized session, and stay connected to the client throughout the session to achieve the goals of each service

• Excitement for longevity, ready to see transformation within yourself and clients

• Total body care champions who can recommend follow-up visits, additional services, and products as needed to help clients pursue their wellness goals

• Thirst for knowledge, seeking continuing education to build on their modality mastery

• Ability to maintain a schedule, be punctual, and limit unplanned absenteeism

Responsibilities

• Performing quality, therapeutic bodywork that meets clients' needs

• Customizing massage services to craft truly personalized sessions

• Utilizing our monthly membership model to build recurring client relationships and watch their wellness improve over time

• Safeguarding the client experience, maintaining client confidentiality, and upholding our commitment to safety

• Embracing the core values of optimism, gratitude, excellence, consistency, and empathy

• Protecting our workplace culture by building positive relationships with team members, valuing and respecting diversity, and supporting team goals

• Administer massage and other body treatments to spa guests according to treatment outline as needed.

• Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.

• Desire and ability to educate and sell products to guests and staff in a knowledgeable, professional and thorough manner.

• Provide training to all treatments staff on massage/body services so they can accurately describe and /or schedule treatments for guests.

• Maintain massage/body treatment inventory and supplies.

• Train treatment staff in product knowledge and in appropriate sales techniques.

• Maintain availability and dedication to ReŃul Lounge & Spa, being available to work weekends, holidays, and evenings.

• Maintain a thorough knowledge of spa and resort programs, facilities, activities and products.

• Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.

• Provide necessary information to compile complete guest records.

• Promote and execute effective retail sales.

• Abide by all Utah Division of Professional Licensing guidelines.

• Comply with all ReŃul Lounge & Spa safety and health policies and procedures.

• Oversee and support the cleanliness and neatness as well as all the treatment areas and Spa facilities.

• Conduct tours of the facility as asked.

• Ensure the treatment staff provides proper and consistent levels of guest service and hospitality.

• Treat all sensitive personal medical information on guest in strictest confidence.

• Maintain personal appearance and grooming standards consistent with the management standards.

• Work cooperatively and professionally with all departments.

• Serve as a role model in all job functions.

• Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.

• Fill in for other massage providers as needed. Maintain a positive, guest service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager. Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest.

•

SKILLS

Required

• Ability to maintain discretion and confidentiality of all guests and hotel information

• Ability to remain calm under pressure

• Ability to work as a team and independently

• Enjoy working with people and possess a friendly, customer service orientation

• Excellent communication skills and basic computer knowledge

Desirable

• Previous experience in a luxury work environment

• Advanced knowledge of skin disorders, indications and contraindications

• Previous experience with microcurrent, microdermabrasion, LED and other advanced facial technology

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

• Constant need to perform the following physical activities: grasping, turning, finger dexterity

• Occasional need to stand for long periods of time

• Lifting/carrying up to 25 lbs. frequently and 50 lbs. occasionally

• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.

• Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Benefits

• Spa/Resort Discounts

• Paid Time Off (vacation, sick, bereavement, and Holidays).

• Competitive salary and monthly bonuses based on results you control

• Tiered Paid Time Off --up to 3 weeks per year

• Complimentary Spa/Resort services, and discounts

• Formal and informal leadership training and development that will help you anywhere your career takes you

Additional Information

Our commitment to Diversity & Inclusion:

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.